1. Overview
OZ Property Report (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Service, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Account information — when you sign up, we receive your name and email address from our authentication provider (Clerk)
- Payment information — credit card and billing details are processed directly by Stripe and are never stored on our servers
- Support enquiries — any information you include when contacting us
2.2 Information Collected Automatically
- Usage data — pages visited, features used, search queries, and property reports downloaded
- Device information — browser type, operating system, screen resolution, and language preferences
- Log data — IP address, access timestamps, and referral URLs
2.3 Cookies and Similar Technologies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand how you interact with the Service. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process credit purchases and manage your account
- Generate and deliver property reports and analytics
- Communicate with you about your account, including service updates and security alerts
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our Terms of Service
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service providers — trusted third parties that help us operate the Service, including Clerk (authentication), Stripe (payments), and cloud hosting providers
- Legal requirements — when required by law, court order, or government request
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to the same privacy protections
5. Data Storage and Security
Your data is stored on secure servers located in Australia. We implement industry-standard security measures including:
- Encryption of data in transit (TLS) and at rest
- Network-level isolation of internal services and databases
- Regular security audits and vulnerability assessments
- Role-based access controls for internal personnel
While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you request account deletion, we will remove your personal information within 30 days, except where retention is required for legal or legitimate business purposes.
Anonymised and aggregated data that cannot identify you may be retained indefinitely for analytics and service improvement.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information held by us
- Correct inaccurate or outdated personal information
- Request deletion of your personal information, subject to legal obligations
- Opt out of non-essential communications
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, contact us at the address below.
8. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service or sending an email to your registered address. Your continued use of the Service after any changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: